Refund policy

Q1: How can I request for a refund?
Please kindly reach out to our friendly customer service team at customerservice@luxeanail.com for your return or refund needs. We're here to make things right, but to keep it all smooth sailing, please wait for our go-ahead before you send any items back. Declaring your order id in the e-mail will ensure that we could handle your request promptly and responsibly.

Q2: How much refund can I get? 
Since each pair of LUXEA's nails will be handmade by nail artist as soon as your order is placed, and the production will take around 3-5 working days, your refund amount varies depending on different time frames.
1.72 hours after your order is placed: 100% refund.
2.As soon as the order is shipped and within 7 days of receipt of your order delivery: USD$10 logistics processing fee will be deducted from the full refund amount.

Q3: When do I get my refund?
The refund will be processed to your original payment method within 5 business days. 

LUXEA NAIL is committed to providing the best possible customer services, your satisfaction is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!