Designed by Iris & David, your premium nail arts are now online. Forget about nail salons, there’s no need to spend hours to do nail arts at a high price any more. LUXEA’s handmade press-on nail arts are different from other machine-made products that look flat and tedious, our 3D exquisite nail arts can be changed anytime anywhere in just 5 minutes, allowing you to handle various occasions and parties at will. With LUXEA's innovative UV jelly stickers, which are also waterproof, you can professional long-lasting nails that everyone amazed!

 

• Frequently asked Questions:

1. How are LUXEA’s nail arts made?

A: Each set takes a 10-year-experienced manicurist over 5 hours to paint, delivering exactly the same beautiful effect as that of nail salons but saving you a lot of time.

 

2. How long can LUXEA’s nail last?

With help from LUXEA's innovative UV jelly stickers and UV lamp, our nail arts are waterproof and strong enough to last for weeks, without worrying about falling off!

 

3. How long does it take to put on a set?

It takes around 5 minutes to wear a full set, quick and easy. You can achieve the professional results of an entry-level manicurist at home.

 

4. Why are LUXEA’s press-on nails different from others?

When many other machine-made products are flat and skip fancy layers to cut cost, LUXEA insists on high-cost hand-made production. Because we want to meet the beauty standard that our customers really want and try our best to reach the results of nail salon at the same time.

 

5. Can they be used again?

Yes, they are multi-use. With LUXEA’s harmless nail remover, which is moisturizing to fingers, our press-on nails can be removed easily and used again.

How to match the best size for your nails:

 

• Shipping Countries:

In order to deliver a great satisfaction and quick response service to our customer, LUXEA NAIL currently ships to United States, Mid-East and UK+Europe. For orders to other destinations, please submit your enquiry through our contact page, one of our representatives will be with you within 24 hours.
* Tax & all duties included in the price of the products，customers don't need to bear any additional fees

• ATTENTION:

1. Before you place your order, please confirm the shipping address. If you have filled in your address incorrectly, please contact customerservice@luxeanail.com immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
2. We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case,  order cannot be refunded.
3. Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.

 

• Frequently Asked Questions:

Q: Do I need to pay customs duties, or any other tax fees ?
A: Tax and all duties included in the price of the products, so you don't need to pay any additional fees after you finish the checkout.

Q: How can I track my package?
A: Once your order has been shipped, you will receive an email with the tracking number. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your "shipping address". If shipping company reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package.

Q: My package says delivered, but I didn’t receive it.
A: Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few business days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

Q: Package is in my country but tracking hasn’t updated.
A: We are super excited for you to receive your goodies, but please be patient! International orders may take up to 35 business days to be delivered.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your generated tracking number.
If 35 full business days pass and you do not receive your order, please contact our Customer Care team with your order number!

Q: Do you ship to addresses outside the United States?
A: Yes, LUXEA NAIL currently ships to United States, Mid-east and UK+Europe. And we expect to expand our business all over the world in future.

Q: Can I return or exchange my purchase if I don't like it?
A: Yes! Once your return is approved, you'll receive step-by-step instructions by our customer service team via email. 

Q: When do I get my refund?
A: Returns will be processed within 7 business days upon receipt of your package.

LUXEA NAIL is committed to providing the best possible customer services, your satisfaction is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!

Q1: How can I request for a refund?
Please kindly reach out to our friendly customer service team at customerservice@luxeanail.com for your return or refund needs. We're here to make things right, but to keep it all smooth sailing, please wait for our go-ahead before you send any items back. Declaring your order id in the e-mail will ensure that we could handle your request promptly and responsibly.

Q2: How much refund can I get?
Since each pair of LUXEA's nails will be handmade by nail artist as soon as your order is placed, and the production will take around 3-5 working days, your refund amount varies depending on different time frames.
1.72 hours after your order is placed: 100% refund.
2.As soon as the order is shipped and within 7 days of receipt of your order delivery: USD$10 logistics processing fee will be deducted from the full refund amount.

Q3: When do I get my refund?
The refund will be processed to your original payment method within 5 business days.

LUXEA NAIL is committed to providing the best possible customer services, your satisfaction is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!